We've committed to following the CDC guidelines to safeguard our employees & meet the needs of all our customers
We will be open for shopping for all our products. We are deemed as an essential service in South Africa as we deliver grocery items.
Due to the high volume and high demand, our suppliers are still experiencing delays. At times the brand/s you love may be unavailable, so be open to other brands to try out as substitutions.
Our courier partners have increased capacity over the past few months of the pandemic, however they are still running at reduced capacity.
We will send out communications to you via email should there be any delays with you order. We have been experiencing delivery delays of up to 8 weeks depending on the order.
Our warehouse in South Africa is currently running on reduced staff. An additional packaging facility has been setup in Florida to cater for the demand.
We are enforcing social distancing while picking and packing orders. Staff have the necessary protective gear to wear, especially masks.
We have increased routine sanitation and hand-washing practices. We are routinely sanitising, and cleaning all surfaces throughout the packing of orders
All non-essential staff have been mandated to work from home & our essential warehouse staff have implemented shift work to reduce social contact.
The change to shift work has resulted in an increase of our hourly pay for our warehouse staff. We have also committed to additional bonuses and overtime pay.
Be Patient. You may find some items temporarily out of stock, or experience a delay in your order getting to your doorstep. Our team is working around the clock to ensure that we deliver your order.
Be Kind. Our team are people who are experiencing the pandemic just like you. We appreciate your kindness & encourage you to share that kindness and empathy towards everyone that you engage with
Yes. Our South African warehouse and Florida warehouse are still operational during the time of the pandemic.
Yes, we have increased the safety procedures around hygiene for both our employees and customers. Anyone who comes to the warehouse is subject to screening and temperatures checks. If an individual shows signs of fever they will be asked to be sent home and follow the procedures as prescribed by the South African Government and CDC guidelines.
We have implemented shift work, where our team is split into two and rotate shifts with a thorough cleaning before each shift.
We have increased routine sanitation and hand-washing practices, as well as before and after every operational process.
Staff have the necessary protective gear to wear, especially masks.
We are routinely sanitising and cleaning all surfaces throughout the packing of orders.
Based on with the current regulations in South African we are selling everything.
There are items that have been temporarily out of stock, due to an increase in demand across certain categories as a result of fluctuating stock levels.
Our team is working around the clock to ensure that stock levels are maintained as much as possible. Some of our suppliers are still experiencing delays as well.
Yes we are. We are currently shipping internationally. Our courier partners have been running at reduced capacity and shipments have been coming in slower than usual. We're sorry for the inconvenienced caused.
If you have any questions contact our Customer Care Team on info@thecapegrocer.com or via phone 954-531-1549 between 09:00 & 16:00, Monday to Friday.